Is there a limit to the number of users that can be assigned to each role per business?
What are the types of NTP accounts available?
- NTP Account
- NTP-Lite Account.
What are the Value-Added Services that I can subscribe to at no charge under the NTP-Lite Account?
- Permit Return
- Hand Carried Exports Scheme (HCES)
- System Connectivity (API)
- System Connectivity (SFTP)
- Webhooks Event Management(WEM)
- International Connectivity Certificate of Non-Manipulation(CNM)
- International Connectivity Preferential Certificate of Origin(CO)
- Tariff Finder
- International Permit Exchange
- Trial Submission of Manifest Reconciliation Statement for Sea Consignment via CSV Files
What are the Government e-Services that I can apply for under the NTP-Lite Account?
If I am on the NTP-Lite Account, what will happen if my Data Repository exceeds the maximum allowable size of 50 MB?
If I am currently on the NTP-Lite account, how can I switch to the standard NTP account or vice-versa?
What is the minimum subscription period of an NTP account?
If I am on the standard NTP Account, what will happen if my Data Repository exceeds the allowable size of 5GB?
There is no limit to the number of users that can be assigned to each role.
For further details on adding additional users, please refer to our fee schedule under Pricing and Fees Schedule.
There are two types of accounts available:
Please refer to the Pricing and Fees Schedule for more details.
Under the NTP-Lite account, you may subscribe to the Government Value-Added Services (VAS), which includes:
More Government VAS will be rolled out progressively on the NTP. You may visit www.ntp.gov.sg for the latest updates.
You may go to Government Services > Customs eServices and Government VAS to view the list of government eServices on the NTP. Please note that the individual application fees for the certificates apply.
You should take action to housekeep your Data Repository regularly. If you reached the maximum allowable storage space, Singapore Customs will be sending an email to your company and provide a grace period for you to housekeep your data, after which all data in your Data Repository may be removed.
You may write to NTP_Operations@customs.gov.sg to change your subscription plan. For companies that are seeking to downgrade, please ensure that you meet the criteria of an NTP-Lite Account before requesting for a change in subscription plan.
The minimum period for an NTP account subscription is 1 month, subject to billing cycles. The billing cycle is taken to be from the start to the end of one calendar month. If you create your NTP account in the middle of the first month (e.g. 15 February), the minimum period the user must subscribe to is till the end of the next month (e.g. 31 March).
For those on the NTP Account, each additional 1GB of data would cost $0.04.
Alternatively, if you wish to keep within the maximum allowable storage space, you should take action to housekeep your data on a regular basis.
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Get in touch with NTP or Customs’ call centre if you are facing technical difficulties or would like to speak to someone.