Businesses are encouraged to submit trade declarations via TradeNet and access our eServices via the Networked Trade Platform (

The NTP will be undergoing scheduled maintenance on the following dates:

  • 14 October 2023, Saturday from 12:00 PM to 15 October 2023, Sunday 10:00 PM

During this period, NTP Portal , API and SFTP services will be unavailable.

Thank you for your understanding, and we apologise for any inconvenience caused.

Contact Us

S/N Purpose Support


For queries on Customs matters or procedures

Please contact the Customs Call Centre at +65 6355 2000 or visit


For TradeNet related enquiries

Please contact the TradeNet Helpdesk at +65 6887 7888 or via email at


For NTP technical support

For system/technical issues, please contact the NTP Helpdesk at +65 6570 3053 or via email at


For general enquiries/feedback

For general enquiries/feedback, please write in to