| S/N | Purpose | Support |
|---|---|---|
|
1 |
For queries on Customs matters or procedures |
Please contact the Customs Call Centre at +65 6355 2000 or visit https://www.customs.gov.sg/contact-us |
|
2 |
For TradeNet related enquiries |
Please contact the TradeNet Helpdesk at +65 6887 7888 or via email at txc-support@crimsonlogic.com.sg |
|
3 |
For NTP technical support |
For system/technical issues, please contact the NTP Helpdesk at +65 6570 3053 or via email at NTP_Helpdesk@ncs.com.sg |
|
4 |
For general enquiries/feedback |
For general enquiries/feedback, please write in to NTP_Operations@customs.gov.sg |
Businesses are encouraged to submit trade declarations via TradeNet and access our eServices via the Networked Trade Platform (www.ntp.gov.sg).
The NTP will be undergoing scheduled maintenance on the following dates:
- 14 October 2023, Saturday from 12:00 PM to 15 October 2023, Sunday 10:00 PM
During this period, NTP Portal , API and SFTP services will be unavailable.
Thank you for your understanding, and we apologise for any inconvenience caused.
